Refund and Returns Policy

Overview

All purchases are final. We do not provide refunds, returns, exchanges, credits, or cancellations after an order has been completed, except where required by applicable law or where Calgary Safety Consultants determines that an error has occurred.

Customers are responsible for reviewing all product descriptions, course information, pricing, system requirements, and order details before completing a purchase.

Online Courses and Digital Products

All sales of online courses, downloadable materials, digital products, training registrations, certificates, and electronically delivered content are final.

Refunds will not be provided because a customer:

Changes their mind after purchasing.
No longer requires the product or training.
Does not complete a course within the permitted access period.
Fails to meet course completion, testing, identification, or certification requirements.
Purchases the wrong course or product.
Does not have the required computer equipment, software, internet connection, or technical capability.
Experiences circumstances that prevent them from using the product or completing the training.

Customers must confirm that they are purchasing the correct course, product, quantity, and participant access before completing payment.

Training Access

Course access periods begin according to the terms stated at the time of purchase or when access credentials are issued.

Failure to begin or complete training within the applicable access period does not entitle the purchaser or participant to a refund, credit, extension, or replacement access period.

Course access and registration may not be transferred to another person unless Calgary Safety Consultants provides written authorization.

Physical Products

Unless otherwise stated in writing, all sales of physical products are final.

We do not accept returns or exchanges because of a change of mind, incorrect ordering, lack of use, or dissatisfaction based on personal preference.

Where a physical product arrives damaged, defective, or materially different from what was ordered, contact us promptly with the order information and supporting photographs. We will review the matter and determine whether a replacement, correction, or other remedy is appropriate.

Do not return any product without receiving written return authorization.

Duplicate Charges and Billing Errors

You were charged more than once for the same purchase.
The amount charged differs from the confirmed purchase price.
You paid for a product or course that was not provided.
An unauthorized or incorrect transaction appears on your account.

Verified duplicate charges or billing errors will be corrected using the original payment method where reasonably possible.

Technical Access Problems

Customers experiencing difficulty accessing an online course or digital product must contact us so that we can investigate the issue.

A technical issue does not automatically qualify for a refund. We may provide troubleshooting assistance, restore access, issue replacement login information, or take another reasonable step to provide the purchased product or service.

Refunds will not be issued where the access problem results from the customer’s equipment, internet service, email settings, browser configuration, failure to follow login instructions, or other circumstances outside our control.

Sale and Promotional Items

All sale, discounted, promotional, bundled, and specially priced purchases are final.

Discounts cannot be applied retroactively to purchases completed before a promotion began.

Gift Cards and Credits

Gift cards, promotional credits, account credits, and similar items are non-refundable and cannot be redeemed for cash unless required by law.

Lost, stolen, expired, or improperly used gift cards or promotional codes may not be replaced.

Order Cancellations

Orders cannot be cancelled after payment has been processed, course access has been issued, digital content has been delivered, or order fulfillment has begun.

Submitting a cancellation request does not guarantee that an order can be stopped or refunded.

Chargebacks and Payment Disputes

Customers should contact us before initiating a chargeback or payment dispute so that we have an opportunity to review and address the concern.

Initiating an improper chargeback for a valid purchase may result in the suspension of course access, cancellation of certificates, restriction of future purchases, or recovery of applicable fees and costs where permitted by law.

Exceptions Required by Law

Nothing in this policy limits any refund, cancellation, warranty, or consumer protection right that cannot legally be excluded under applicable legislation.

Where a refund or other remedy is required by law, it will be provided in accordance with the applicable legal requirements.

Need Help?

For questions concerning an order, billing issue, damaged product, or technical access problem, contact us at john@calgarysafetyconsultants.ca.

Please include your name, order number, purchase date, and a clear description of the issue.